Your AI Front Desk — That Never Misses a Call
AI answers every call, text, and chat. Books appointments. Hands off to staff with full context. The phone system, the inbox, and the AI are one platform — no separate tools to wire together.
Phone, Messaging, AI — One Platform
You don't bolt together an AI receptionist, a phone system, and a messaging app. They all ship as one — connected to your calendar, your contacts, and your team.
AI on Every Channel
One AI persona answers phone, SMS, WhatsApp, and web chat. Same voice, same booking ability, same context across channels.
Books Into Your Calendar
Real-time availability lookups via tool callbacks. Books appointments directly — no human handoff required to confirm a slot.
Phone System Included
Cloud PBX with IVR, voicemail, call queues, and softphone built in. No separate phone-system subscription to wire up.
One Inbox For Everything
Phone, SMS, WhatsApp, web chat all land in one inbox with full conversation history per contact. Staff sees what AI already handled.
AI Answers Every Call, Text, and Chat
Phone, SMS, WhatsApp, web chat — one AI agent across all four channels. Speaks 50+ languages. Handles the same conversation whether the customer calls, texts, or messages.
AI Phone Calls
Natural-voice AI answers your business number 24/7. Handles bookings, FAQs, transfer requests, and complex multi-turn conversations.
- Natural voice — not a 1990s phone tree
- Picks up in under 2 seconds, no hold queue for the AI lane
- Books appointments using your real availability
- Quotes prices from your live catalog
- Transfers to a human with full context when needed
- Available 24/7 — handles after-hours and overflow
AI WhatsApp
Instant WhatsApp replies for businesses where customers prefer messaging over calling. Same booking ability as the voice AI.
- Replies in under 5 seconds — feels human
- Books, reschedules, cancels in-thread
- Sends booking confirmations and receipts
- Handles photo attachments for consult inquiries
- Hands off to staff in the same thread when needed
- Works across customer's preferred language
AI SMS
Two-way SMS conversations for customers who text. Same AI brain — books, answers, follows up.
- Replies on your business number — no shortcode confusion
- Books appointments in-thread, no link redirects required
- Sends reminders that customers can reply to
- Confirms or reschedules without opening an app
- Compliant TCPA opt-out handling built in
- Two-way — not just send-only blasts
Web Chat + 50+ Languages
Drop a chat widget on your site. Same AI persona, same booking capability, automatic language detection.
- One-line embed snippet for any website
- Auto-detects visitor language and replies in kind
- Carries context from chat into the unified inbox
- Booking handoff to the live calendar — no separate widget
- Mobile-responsive widget out of the box
- Works with all 50+ supported AI languages
No credit card required
Books Directly Into Your Real Calendar
The AI doesn't take a message and pass it to a human to book. It checks live availability, holds a slot, takes the deposit if required, and confirms — all in the same call or message.
Real-Time Availability
Tool callbacks query your live schedule mid-conversation. The AI quotes only slots that are actually open right now.
- Per-staff, per-resource availability lookups
- Respects buffer times, prep times, and clean-up windows
- Honors per-service duration and combo bookings
- Per-location calendars when you run multi-location
- Falls back gracefully if calendar is briefly unavailable
- Booked slot held atomically to prevent double-booking
Identifies Returning Customers
Recognizes the caller's number or email and pulls their history — preferred staff, last service, deposit on file — for a personal feel.
- Caller ID lookup against your contact database
- Recognizes them by name, brings up last visit
- Suggests their usual service or staff member
- Skips the basics — doesn't re-ask known info
- New caller flow if no match found
- Updates contact record with each interaction
Takes Deposits On The Spot
When a service requires a deposit, the AI sends a secure pay-link in the same message thread or quotes the deposit amount on voice.
- Configurable deposit rules per service
- Secure pay-link sent via SMS or message in-thread
- Booking confirmed only after deposit clears
- Handles deposit refunds via standard cancellation flow
- Optional: no-deposit fallback for trusted returning clients
- Reduces no-shows without manual chase work
No credit card required
Cloud Phone System Built In
A full business phone system — IVR, voicemail, call queues, softphone — ships with the platform. No separate phone-system subscription, no PBX, no extra vendor relationship to manage.
IVR With AI Lane
Build a clean IVR — press 1 for AI booking, press 2 for billing, press 0 for a human. The AI lane is just another branch.
- Drag-and-drop IVR builder
- AI lane sits alongside human options
- Per-branch business hours and after-hours routing
- Whisper messages and ring strategies per queue
- Recorded greetings or text-to-speech prompts
- Per-location IVR config when you run multi-location
Voicemail + Transcription
Voicemails are transcribed automatically and land in the unified inbox as a regular conversation entry — staff can reply by SMS or call back.
- Automatic transcription for every voicemail
- Audio file attached for verification
- Voicemail-to-email and voicemail-to-SMS notifications
- Reply by SMS or call back from the inbox
- Per-staff and per-location voicemail boxes
- Searchable transcript history
Call Queues + Ring Groups
Route calls to teams, set ring strategies, configure overflow to AI or voicemail. Manage queues without a separate call-center tool.
- Round-robin, ring-all, or longest-idle strategies
- Configurable max queue time and overflow target
- Skill-based routing by service type or language
- Live queue dashboard for managers
- After-hours overflow to AI auto-handler
- Per-team and per-location queue config
Softphone For Staff
Staff take calls from the browser or mobile app. Pop-up shows caller history and last visit before the call connects.
- Browser-based softphone — no desk-phone hardware needed
- Mobile softphone via the staff app
- Caller history pop-up before answer
- Click-to-dial from any contact record
- Internal extension dialing between staff
- Per-call notes saved into the contact timeline
No credit card required
Hands Off to Staff With Full Context
When AI can't or shouldn't handle something, it transfers cleanly — voice transfer on a phone call, thread handoff on messaging — with the full conversation summary already in front of staff.
Live Voice Transfer
AI says "let me get someone on the line" and warm-transfers the call. Staff sees the summary on their softphone before saying hello.
- Warm transfer — AI stays on briefly to brief the human
- On-screen summary pops up before staff answers
- Transfers to a specific staff member or queue
- Falls through to voicemail if no one is available
- Caller is told the wait estimate before transfer
- Audit trail of who took which transferred call
Thread Handoff On Messaging
On SMS or WhatsApp, the AI says "I'll have a person reply" and the thread shows up in staff's inbox as a high-priority item.
- Thread escalates to live agent queue
- Customer sees a typing indicator from the human
- Staff replies in-thread — same SMS/WhatsApp conversation
- AI can take the thread back over once resolved
- Per-conversation handoff reason and tag
- SLA timer to prevent threads from going stale
Auto-Generated Conversation Notes
Every conversation produces a structured note appended to the contact record — what was asked, what was booked, what's pending follow-up.
- Structured summary: intent, outcome, next step
- Auto-tagged by topic for reporting
- Pending-followup flag if AI promised a callback
- Linked to the appointment or order created
- Searchable conversation history per contact
- Exportable for compliance or training reviews
No credit card required
Powered By Three Connected Modules
A front-desk replacement is not one product — it's three connected ones. AI Agents handle the conversation, Communications carries the channels, and Scheduling owns the calendar.
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